Listed below are a few troubleshooting steps that you can do on your own.
- Uninstall any Citrix client that you may have installed
- Windows users use Add/Remove Programs or Programs in your Control Panel
- Once uninstalled delete the C:\Program Files\Citrix folder
- MAC Users use SpotLight to locate any Citrix or Dazzle files and Drag them to the Trash, then empty the trash.
- Once uninstalled and Removed Reboot. This will finish the uninstall procedure.
- Once rebooted Go to http://receiver.citrix.com/?ntref=citrixdotcomdownloads
- Download and Reinstall the client for your system.
- Log back on to sa.53.com and attempt to access any Desktop or Application
Continued Connection Related Issues
If the Citrix client has been uninstalled and reinstalled and a connection to applications still cannot be made attempt to use the Citrix Demo Cloud to verify that your system can connect.
Citrix Demo Cloud
Browse to: http://demo.citrixcloud.net
Access any on the Demo Applications
If access cannot be completed to the Citrix Demo Cloud there may be more underlying issues with the system being used.
Performance Related Issues
Citrix Functions completely different than standard web browsing. You might have other people in your area check the internet or your own internet browsing might be fast. Citrix works on a completely different protocol and will function different than standard web browsing.
If you are experiencing slowness, latency and connection drops? Check the following things:
Are you using WiFi?
We don't support WiFi but do not restrict it. WiFi is so common and accessible but connections can be very inconsistent. WiFI Hotspots will not provide the speed that a hard line connection can provide. Even a WiFi connection in your own house cannot provide the proper connectivity unless specific configurations are done correctly. We recommend a direct hard line Ethernet connection.
Are you on a Shared Network?
If there are other systems on the same network that you are on? Those systems will have an impact on your connection. Streaming media, Blockbuster, Netflix, Online Gaming, Wii, PS3 and Xbox that use internet connections all will have an impact. Even if you are on broadband they can still impact your performance.
Are you using any online backup software?
Carbonite, Mozy and other online backup solutions may be running in the back ground, backing up your systems but that service takes up bandwidth that will impact your Citrix connection.
Are you Using Remote Desktop Connection(RDP), Remoting to your PC or Laptop on the Internal Network?
RDP Protocol will be slower than Cirtix ICA connections. The location of the Host PC is critical. Typically Connections to Florence Grand Rapids are fast. But connections to systems in other affiliate offices may show signs of latency. It is not recommended that you rely on your internal desktop workstation fro access to applications. Please contact the Citrix team to inquire about getting to tools and applications you need on a Citrix server.
All Citrix Desktops have Latency Checker available in the Start menu. Latency Checker is a network tool that shows