Listed below are a few troubleshooting steps that you can do on your own.
If you are experiencing slowness, latency and connection drops? Check the following things:
Are you using WiFi?
We don't support WiFi but do not restrict it. WiFi is so common and accessible but connections can be very inconsistent. WiFI Hotspots will not provide the speed that a hard line connection can provide. Even a WiFi connection in your own house cannot provide the proper connectivity unless specific configurations are done correctly. We recommend a direct hard line Ethernet connection.
Are you on a Shared Network?
If there are other systems on the same network that you are on? Those systems will have an impact on your connection. Streaming media, Blockbuster, Netflix, Online Gaming, Wii, PS3 and Xbox that use internet connections all will have an impact. Even if you are on broadband they can still impact your performance.
Are you using any online backup software?
Carbonite, Mozy and other online backup solutions may be running in the back ground, backing up your systems but that service takes up bandwidth that will impact your Citrix connection.
Are you Using Remote Desktop Connection(RDP), Remoting to your PC or Laptop on the Internal Network?
RDP Protocol will be slower than Cirtix ICA connections. The location of the Host PC is critical. Typically Connections to Florence Grand Rapids are fast. But connections to systems in other affiliate offices may show signs of latency. It is not recommended that you rely on your internal desktop workstation fro access to applications. Please contact the Citrix team to inquire about getting to tools and applications you need on a Citrix server.